Dru Yoga Online Help & FAQ's

Frequently asked questions about Dru

  1. How is Dru Yoga different to other styles of yoga?
  2. Why should I practice Dru Yoga?
  3. How often should I practice Dru Yoga?
  4. What time of day is best to practice?
  5. I am a beginner….can I join in?
  6. How can I train as a Dru Yoga Teacher?
  7. How do I find a Dru Yoga class near me?
  8. How do I find out about Dru events near me?

Frequently asked safety questions

  1. I am pregnant. Can I join in?
  2. I have arthritis
  3. High blood pressure
  4. Heart problems
  5. Glaucoma
  6. Diabetes
  7. Back pain
  8. Can my child join in the class?

Video frequently asked questions

  1. My Video won't play
  2. My video keeps stopping mid-play
  3. I can’t get my video to play full screen
  4. How do I stream my video on the T.V.?
  5. I can’t download the video

Login frequently asked questions

  1. I have forgotten my login id / password
  2. I would like to change my password
  3. I can't log in

Membership frequently asked questions

  1. I would like to change my membership option
  2. I would like to re-new my membership
  3. I would like to cancel my membership
  4. My membership has finished, but you are still taking the subscription fee out of my account. Why is this?

Other frequently asked questions

  1. How do I refer a friend?
  2. How do I receive my free month’s subscription for referring two friends?
  3. Someone bought me a voucher, how do I redeem it?
  4. I was given a voucher as a gift and I would like to buy additional membership. How do I do this?

If your question is not answered here, please contact us.

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Frequently asked questions about Dru

How is Dru Yoga different to other styles of yoga?

Yoga is Yoga. 82 amazing asanas designed to keep your body in tip top health. The different styles just emphasise different aspects of yoga. Some focus on flexibility, others on strength and endurance, others on flow.

Dru Yoga is a traditional style of yoga, that emphasises FLOW. We like to string the postures together into gorgeous sequences so that your body develops flexibility and strength with ease and without strain. We like to enjoy our yoga practice! We like to have a cup of tea in between sequences and a chat with friends. Dru Yoga is all about making YOU feel GOOD. It is about helping YOU to unlock your inner potential and discover the power to live your dreams. It is about helping YOU discover YOU - the beautifull you inside. It is about helping you to discover the STILL POINT within, from which stems all calmness, happiness and contentment.

Why should I practice Dru Yoga?

Yoga will dramatically improve your health. Statistics now show that even one session of Dru yoga can help ease stress and tension, raise energy levels, improve posture, and back care, enhance  coping skills and confidence levels.

How often should I practice Dru Yoga?

One session a week will enable you to experience a difference in your health And wellbeing. The most optimum of course is to take time every day to re-charge and replenish your batteries with a session. Remember that there are 1040 minutes in a day. 60 of those can radically enrich your life for every!

What time of day is best to practice?

The most optimum is to practice at the beginning of your day. It is the perfect way to start you day! However, it all depends on your lifestyle. If this is just not possible due to other commitments and family situations, then the evening is fine. It may be immediately on returning from work, or just before you go to bed. It is important not to practice your yoga on a full stomach, so  a few hours after a main meal is sensible!!

I am a beginner….can I join in?

Yes!! Dru Yoga is designed foe anyone to participate, Whether you are new of well familiar with yoga, we guarantee that you will enjoy your session. There will be something for everyone. We always provide plenty of modifications to postures and sequences to allow individuals of all levels the ability to participate.

How can I train as a Dru Yoga Teacher?

Dru is and International teacher training Academy. We have training courses available in UK,

Canada, Netherlands, Australia plus postgraduate courses for continuing professional development.

To find out more go to: Dru Yoga as a career

How do I find a Dru Yoga class near me?

Dru Yoga classes are available in the UK, Ireland, The Netherlands and across Europe, Australia and Canada.

Call our friendly head office in Snowdonia on 01248 602900 ext 0, give them your postcode, and they will let you know of all the teachers we have on our professional register in your area.

Alternatively click here http://www.druworldwide.com/yoga-teacher to search for a yoga teacher nearest you. You'll find that many Dru Yoga teachers have a speciality - whether it's Dru Dance or teaching Pre-natal yoga or children's yoga. So do contact them before the class to find out what to bring and what to expect.

If you live outside the UK click here to searchl Dru Classes in your area.

How do I find out about Dru events near me?

Catch a Dru Workshop: Our top tutors are constantly on tour throughout the UK, offering practical hands on workshops on Dru Yoga and a variety of topics - from Dru Meditation to stress management, sound and dru dance. Visit www.druworldwide.com for detailed intineries of events in your area.

If you live outside the UK click here to searchl Dru Events in your area.

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Frequently asked safety questions

I am pregnant. Can I join in?

No. Pregnancy is a sensitive time for your body, all manner of changes are taking place with muscles and hormones. For this reason, we recommend that you seek the advice of a yoga teacher and get specific yoga for your needs and body type.

I have arthritis

What type of arthritis do you have? It is useful to have a diagnosis. Fop osteoarthritis – most yoga movement will be extremely helpful. Please do not push yourself beyond a natural comfortable limits.

Rheumatoid arthritis – this requires a little more sensitivity, especially with movements involving the neck. Please never perform shoulder stand or anything that puts pressure through the neck and head.

High blood pressure

Yoga can help high blood pressure. In general we suggest that you do not hold your arms above the head for any length of time. Also we suggest that you do not hold your breath for any of the poses. Please be cautious with inversions.

Heart problems

Please consult your GP before starting yoga.

Glaucoma

Inversions should be avoided, such as the Dog, shoulder stand, standing forward bend.

Diabetes

Once again. Yes, yoga can help. But like heart conditions, we recommend that you move according to your comfortable capacity. Raised arm poses should not be held for any length of time and inversions also not held. Breathing should maintain an easy flow and not be held.

Back pain

Generally Dru is excellent for improving back pain. However, if you have a disc injury, arthritis or any serious back condition, we recommend you to take advice of a Dru yoga instructor before starting. We advice you to get a diagnosis from a Osteopath and ask their advice on what specific movements to avoid. We can help you with this: Visit www.SootheClinic.com for further information.

Can my child join in the class?

Your children will be difficult to keep out of the class! Yes, let them join in and enjoy the class together. It will be fun. They may even find it easier than you!!

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Video frequently asked questions

My video won't play

Don't Panic! Breathe. Relax. Everything is going to be ok. We just need to find out WHY they won't play. You may need to be a little patient.

Here's our top suggestions to try before calling our friendly technical support lady Super Claire on 01248 602900 ext.0

1. First of all, you need to install flash player from the Adobe website: http://get.adobe.com/flashplayer/      This is the software your computer needs to be able to play videos online. If you already have Flashplayer installed, please check you are running the latest updated version. Very important. If you call Claire and you havn't done this, this is what she will ask you to do. So you may as well do it now!

2. Next up, check out your settings on your computer - is your safety feature activated? If so you might not be able to see the video. Click the 'allow pop ups' option from the tool bar at the top of your screen.

3.Thirdly...CALL SUPER CLAIRE!!!

 

My video keeps stopping mid-play

OK. The million dollar question.

There are SO MANY things that can cause this to happen. The first thing you need to know is that our videos are delivered to you at a quality to suit your internet speed. Eg. if you are viewing the classes on your phone, they will be delivered at a much lower quality (ie. they will be fuzzy) in order to ensure they play without stopping.The slower your internet connection, the poorer the quality will be. We figured it was a good compromise, and that you would rather have a fuzzy class that plays through than a high definition class that stops every 15 seconds. 

So why are your classes stop / starting?

1. You may need to update your flashplayer software to ensure you are running the latest update. This can stop videos playing smoothly. You can do this here: http://get.adobe.com/flashplayer/ 

2. It may be the time of day you are watching - there are certain times in the day when everyone in your area is online, using up all the bandwidth and this WILL slow down your connection.Sometimes enough to affect play. Even the BBCiPlayer is affected by this - it's not just us!!!

You can check your speed here: http://www.broadbandspeedchecker.co.uk/

Ideally you would benefit from having a speed at about 3000. Check it at different times in the day to see when your speed is fastest.

Many people are paying for fast internet connection but discover that they are not actually receiving it from their supplier. A quick call to your internet provider can also help things enormously.

 

We havn't found any other reason for videos to stop / start.

 

I can’t get my video to play full screen

Yes you can! Click the little button on the bottom right hand side of the little player and it will enlarge to full screen. Not working? Call Super Claire - 01248 602900 ext 0.

How do I stream my video on the T.V.?

There's a great little cable you can buy from curries, or dixons or argos - anywhere really - that connects your tv to your laptop and enables you to view what is playing on your laptop - on your TV! Groovy huh!

Try here for more info: http://www.cables-leads.co.uk/computer-to-tv-cable?gclid=CKmsn--ex6UCFQ1O4QodtSJFug

I can’t download the video

That's because you're not supposed to. The videos are streaming on the website, they are not available for download (yet.....!!)

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Login frequently asked questions

I have forgotten my login id / password

Your user ID is the email address you used to sign up.

If you have forgotten your password lick the big orange link on the log in page that says "Forgotten your password?" - your will be guided step by step through the process of recovering it.

I would like to change my password

1. Log in.

2. Go to "MY ACCOUNT"

3. At the bottom, underneath your address details, click the big orange button that says "CHANGE PASSWORD". You can change it to somthing more memorable here.

I can't log in

1. The commonest reason for not being able to login is that you are using the wrong username. Make sure you are using the correct email address you used to set up your account.

2. You can request your password be sent to you by pressing the big orange button under the login box that says 'Forgotten Your Password?". It will be emailed to you. IT OFTEN GOES INTO YOUR SPAM BOX. Please check it if you havn't received it within a couple of hours.

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Membership frequently asked questions

I would like to change my membership option

 1. Log in

2. Go to 'My Account'

3. At the bottom of the page click "Manage my subscription". This will take you through to a page that allows you to subscribe, unsubscribe, or purchase a voucher. This is how you change your membership option. You can either subscribe through paypal which is an automatic system, or you can purchase a one-off voucher and keep purchasing vouchers when they expire.

 

I would like to re-new my membership

1. Log in

2. Go to 'My Account'

3. At the bottom of the page click "Manage my subscription". This will take you through to a page that allows you to subscribe, unsubscribe, or purchase a voucher.

I would like to cancel my membership

 1. Log in

2. Go to 'My Account'

3. At the bottom of the page click "Manage my subscription". This will take you through to a page that allows you to subscribe, unsubscribe, or purchase a voucher.

4. Click 'UNSUBSCRIBE'. You will be taken to PAYPAL. Login. You will automatically be taken to the page on paypal that holds your subscription to Dru Yoga Online. On this page you simply click 'cancel this subscription'.

Sometimes people contact us and ask s to cancel their subscription. The thing is this: we can't. It is nothing to do with us. You have complete control over your own subscription. Paypal is like your online bank account, which means we friendly folks at DRU have no access to it. 

 

My membership has finished, but you are still taking the subscription fee out of my account. Why is this?

1. You may have set up 2 subscriptions. You need to check your paypal account to see if this is the case.

2. We are not TAKING any money from your account. You are SENDING it to us. Your are in complete control of your subscription through your paypal account.

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Other frequently asked questions

How do I refer a friend?

On the homepage of www.druyogaonline.com, there is a little blue box at the bottom of the page that says 'Refer a friend'. Click on it and follow the instructions. Your friend will be sent a 2 week voucher to try out the website with your compliments!

Someone bought me a voucher, how do I redeem it?

On the homepage of www.druyogaonline.com, go to the 'VOUCHERS' tab. Follow the instructions.

I was given a voucher as a gift and I would like to buy additional membership. How do I do this?

 Log in to your account. At the bottom of the page click 'Manage my Account'. It will take you to a page that enables you to either sign up to the roll-over subscription, or enable you to buy a new voucher for the duration you choose. Enjoy! And welcome to the Studio!!

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I travel a lot, so I love the fact that wherever I am I can join in with a great Dru Yoga class.
Laura Knott, Dru Yoga Graduate, UK
It's all too beau-ti-fu-u-u-l! You've done it again. Thank you, you're amazing.
Pam Edwards, Dru Yoga Graduate, UK
What a lovely class
Lucy Cleary, Dru Yoga Graduate, Manchester, UK

Company information

DRU (UK) is a registered UK company.
Registration no. 02273970

Registered address: Snowdonia Mountain Lodge,
Nant Ffrancon, Bethesda, Gwynedd,
North Wales. LL57 3LX. UK.

© Copyright DRU (UK) 2009

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